Q: How long does shipping take? Do you offer expedited shipping?
A: Shipping normally takes 2-5 business days for domestic and 5-12 business days for international orders. Shipments to some regions may take up to several weeks to arrive due to customs regulations in the destination country. We currently do not offer expedited shipping.
Q: When will I know my orders shipped?
A: You will receive a receipt once you have placed your order. We will send you a notification email once the order has dispatched.
Q: Can I track my order?
A: Yes. We will send you the tracking information as soon as it becomes available.
Q: Do you ship internationally?
A: Yes, we ship to most countries worldwide. It is currently not possible to ship to a few selected countries due to international shipping regulations.
Q: Can I use a PO Box?
Q: Can I use a different delivery address than my billing address?
Q: I received the wrong product, what do I do?
A: No worries, please email email@example.com for help.
Q: I am having trouble placing my order, what do I do?
A: Please contact firstname.lastname@example.org for help with your order.
Q: Can I order over the phone?
A: For PCI compliance reasons, not currently.
Q: Can I change my order once it has been placed?
A: Yes, please contact email@example.com for help with your order.
Q: What methods of Payment do you accept?
A: Visa, Mastercard, AMEX, Apple Pay and PayPal
Q: I haven't received my order yet, what do I do?
A: No worries, please email firstname.lastname@example.org for support
Q: My product isn't as described or looks different than in the photo, what do I do?
A: No worries, please email email@example.com for support.
Q: What is the maximum amount of product I can buy and do you do bulk orders?
A: Please firstname.lastname@example.org for assistance (serious inquires only).
If you have any additional questions, concerns or comments, please email email@example.com and you will be met with an answer swiftly.
Please email us directly firstname.lastname@example.org detailing your return. We will contact you shortly after with return instructions. Please ensure that you clearly mark the goods as returned goods on any customs or postal forms. All returns must be sent by registered mail. We will refund the total amount you have paid for the goods except postage and packaging.